Customer Service & Testimonials
We are known for providing excellent customer service. We believe in treating every customer exactly how we want to be treated and will do our best to help you make the right choices for lighting, artworks and antiques for your room.
Our team are experts in their fields who strive to not only create the best products but also to ensure that they are sensitive to environmental impacts and sustainability.
But you don't have to believe us, you can read reviews our clients have been writing, below:
"I would never have been brave enough to commission a painting before I walked into the gallery but Jac made the whole process very enjoyable and managed to capture exactly what I envisaged. I love the painting and the light and movement makes it come alive."
"Such a lot of beautiful things in a small space! I love Utopia and am extremely pleased with my purchases. Everything there is a work of art, and it's a pleasure to shop there."
"Love the way you can hang them at different heights - doesn’t matter what height your ceiling is and how high or low you want the light! One of my best buys for the house!! Thanks guys you did a fab job!!"
"Over the years I had been searching for a pair of Old Officer Boots which I could have made into table lamps. After speaking to Jac and Michael they found a pair in an antique shop and the lamps started to take shape,
After waiting so long for a pair I am absolutely delighted with them, they are beautiful , and look stunning in our living room. Once again thank you both for the excellent standard of work and advice you give. I will most definitely be back. Thank you."
"Utopia is certainly The Unexpected Gallery filled with so many beautiful and unique pieces. The lamps are a particular favourite of mine but there are so many interesting pieces you are guaranteed not to leave empty handed. Jac and Michael always are a very creative and talented couple who always give everyone a warm welcome. I recommend a visit - you won't be disappointed!"
"I purchased a beautiful antique lamp in the form of a trumpet from Utopia: the Unexpected Gallery and I was not disappointed. Jac talked me through every step of the way with regarding the design of a perfect lampshade to go with the lamp. This was a gift for a relative and they were totally thrilled with it. I would thoroughly recommend a visit to their gorgeous shop in Holt."
"I was bowled over on going into Utopia. From the scent of jasmine on walking in and a lovely friendly welcome, to the attention to detail throughout the shop / gallery . The artworks are stunning and the lampshades beautiful, refreshingly unique and interesting .I would certainly recommend a visit , you will not be disappointed if you enjoy high quality unique items to grace your home."
"Hi there - a great experience with the highest customer care and attention to detail. I had assumed these lamps were good to go, unfortunately they needed an overhaul for them to preform at their best. Jac and Mick were great - they costed out the work and had them back to me in perfect condition, and importantly meeting all safety requirements. A great experience from start to finish, professional to a T. While you are at the Unexpected Gallery, check out all the stock at the gallery - beautiful, handcrafted, and most unexpected.
Definitely worth a visit - a big thank you from a very satisfied customer."
"This is the most fascinating shop, and well worth a visit even if you don't normally go to art galleries, as it offers something original.
They design and create unique lamps, limited edition shades and art works inspired by antiques and the natural world - very creative and clever.
Utopia undertake private commissions too, so if you have something old and precious they would be able to bring it to life for you."
"I recommend Utopia if you’re looking for something unusual and arty. I love my painting, a view of the fabulous landscape from the Gunton Arms. My latest purchase was an unexpected find on instagram, of a glorious Victorian hand painted corner shelf. I shall pop in in a few days and can’t wait..."
"Jac and Michael I would like to thank you for the amazing work you have carried out for me. You made my mother-in-laws 80th birthday August 2016 very special which you played a big part in, you converted her Clarinet into the most beautiful table lamp, which was made complete with the exquisite lamp shade.
"This is a real treasure trove, everything beautifully made. Have just bought one of Jac's pen and ink pictures, the detail is amazing and it looks great in our lounge. Also just ordered a blind, they were really helpful with measuring to get it right, so now looking forward to a barn owl flying across my kitchen window😀"
"This shop is like a treasure chest of very beautiful and unusual items that are unique, and from what l understand designed by the owners. l brought a fantastic one off lamp that always gets commented on when anyone see's it. If you are looking for a stand out lampshade or other interior items this is the place for you! This shop is a must visit if your in the area."
"It was great to revisit. It's a great gallery, exhibiting and selling super items. The gallery is an asset to Holt."
"I bought two lampshades online, they're really beautiful. One day when I'm in that neck of the woods I'd love to visit the gallery..."
"Absolutely stunning little gallery with outstanding artwork. Bought a picture whilst there and the gentleman couldn't of been more friendly or helpful. Will definitely be back for more and highly recommend."
"Beautiful and original things to buy for your home. Good prices and friendly service. Everything unique and individual."
"Excellent customer service and support from friendly staff selling unique products. Highly recommend."
"Lovely collection of things - real friendly staff too"