Delivery


Utopia's Delivery Service

£10 FLAT DELIVERY FEE
Utopia charges a flat rate of £10 for all UK mainland deliveries - we no longer ship abroad.
For each item there is a delivery policy. Light and small objects attract the £10 flat fee, but for those weighty and large items we can recommend a reliable courier. In this instance you would pay the courier direct. 
Alternatively, if you wish to collect your purchase in person, then please notify us when you will be arriving, so that we can have the item ready for you. 

 

After we have processed your online order we will send you confirmation and prepare your purchase for dispatch. The length of time it takes to dispatch your purchase varies – please refer to the list below.

  • Lights are usually dispatched within 3 working days.
  • Lampshades are usually made to order and therefore it can take 3-4 weeks to be dispatched unless the item is in stock, then only 3 days. Utopia will inform you how long it will be on receipt of your purchase order.
  • Wonderland Furniture can only be collected from our gallery in Holt.
  • Fine Art Prints are usually printed to order and therefore it can be 3 weeks before dispatch. If the print is in stock, then it will be dispatched within 3 days.  Utopia will contact you to let you know how long it will be on receipt of your purchase order.

To safeguard Utopia's products they are always delivered to clients using couriers and a 'tracked and signed-for service'.

On sight of your delivery IT IS VITAL THAT YOU EXAMINE THE BOX BEFORE SIGNING FOR IT. If the box appears crumpled or broken please write DAMAGED against your signature and take a photo or two before opening it. Broken boxes sometimes reveal damaged goods, where the courier has not taken adequate care, so obviously we need to know about this quickly to rectify the situation and sort out your order. Should you find the contents to be damaged after opening, despite the packaging being intact, Utopia ask that you retain the packaging and photograph the damage immediately, then let us know straightaway. 

In addition to your delivery details and email address, Utopia requires a contact telephone number, just in case one of the team need to speak to you about your order.

 

On receipt of your goods, if you are happy with the items and our service, please consider writing a review in Google or Tripadvisor.
And maybe 'LIKE' our Facebook page or you could follow us on Instagram.
Why not post an image of your Utopia items in your home – we’d love to see them - don't forget to tag us.

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